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Expected Shipping Times
We will make every attempt to ship out your order as soon as possible. Internatioanl (non US) shipping normally takes 5~8 business days to arrive.
Once your item(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday or Sunday delivery is not available.
Also feel free to check back on our Order Status page which will show updates as your order is fulfilled.
Shipping Policies
The Shipping fee is flat rate at $11USD, no matter where the package is sent and how many items do you ordered. If you need tracking and insurance, we will ship with EMS and each item will add $8USD.
Orders are shipped for Monday through Friday delivery. Weekend delivery is not available.
7 Days Money Back Guarantee
If you are not satisfied with any of the products shipped by PinkGo.com, we will be happy to refund your payment. Just be sure to contact our Customer Service within 7 days* after receiving your shipment. You must contact any service provider(s) directly to cancel service(s). Once it used or damaged, we cannot let you refund or exchange.
Email pinkgo@gmail.com and submit a request to obtain a Return Merchandise Authorization (RMA). Be prepared to provide our customer service representative with your name and order ID number.
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made.
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